Axis bank customer service feedback
I raised a request for closure of my demat account which was opened by your executive by keeping me in dark.
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The people could not suggest what needed to be done. Callers can be rest assured that the team of customer care representatives manning the helpline service are a well-trained lot with a knack of effectively communicating with callers, addressing their queries, resolving various issues — ranging from simple to complex - as well as redirecting them to the appropriate banking department if and when the need arises. We solicit your patience and understanding in the interim. This progressive bank understands the fact that customers lead fast-paced lives and may not have time on their hands to walk into the nearest bank branch to resolve every query. Anup Posted on April 24, , pm I wanted to send some money to my axis bank account in India on December19, While I agree that the rate quoted at the time of transfer was slightly different than what we got - but it makes sense, Axis Bank would only pay me as per the exchange rate on the day they transfer money to my Indian account. Step 2: Contact Nodal Officer If your grievance is not redressed at the first stage or you are not satisfied by the response from the credit card customer care team, you can take the next step of contacting the nodal officer. Any complaints related to loans, banking, credit cards etc can be communicated to the bank and redressal is done quickly. Luckily, I have a friend in India who was quite high up in axis bank. It is the helpline's customer care representatives that preserve the human element in the phone conversations. This may be possible if some error was made in filling the beneficiary information. At the same time, the executives of customer care helpline are also responsive towards receiving grievances and positive or negative feedback of the bank and the bank's products and services.
Anup Posted on April 24,pm I wanted to send some money to my axis bank account in India on December19, Later on when I visited noid This banking institution has put enough measures in place to ensure call quality, quality of service and may also asks callers to rate the interactions at the end of the call.
But never ever transfer money till your SSN has been updated - they need it to verify your identity. We solicit your patience and understanding in the interim.
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Placing a due emphasis on the customer-centric nature of this bank, this helpline goes an extra mile in making sure their customers are served in the most efficient manner possible. After I initiated the transaction, 2 days later the money was debited from my US account. I have never been to such a bad experience. Therefore, I called their number. To facilitate the ease of communication with their customers, this bank's helpline offers multiple language choices to a caller to help them communicate with the IVR and the customer care representative comfortably in the Indian language of their choosing. Anup Posted on April 24, , pm I wanted to send some money to my axis bank account in India on December19, Worst part is about customerservice i have to wake up till late night to speak with some person from loan account. What do you call such an organization? The said complaint is being investigated by the undersigned and we will revert with the status of the case by May 8, From 3 years i am trying to do login to my online account never worked. Here you will find various products, select credit card page and you will find various parameters for which you need to raise the grievance. Also, there was a new user offer and I checked that on the day money was transferred to my Indian account, the rate was around
At such times, the customer care executives behind this bank's helpline prove to be of great help. Placing a due emphasis on the customer-centric nature of this bank, this helpline goes an extra mile in making sure their customers are served in the most efficient manner possible.
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Four months passed. Connecting to this bank's customer care helpline number gets easier with Justdial. Still nothing!! Everybody at axis bank is master in playing passing the parcel game and don't care for the concerns of their customer. It said "the beneficiary" bank returned the money. Especially from Middle East. It is the helpline's customer care representatives that preserve the human element in the phone conversations. Later on when I visited noid
However I tried to reach the customer care for it and they instructed me to give a written application to nearest branch but when I visited sector noida branch, my application was not taken and they rerouted me to noida sector 62 branch saying that demat services is being take care by that branch.
Worst service and not reliable with the fixed rate.
What do you call such an organization?
based on 39 review